Help Center

General Questions

How does it work?

The Mileage Quest app utilizes your calendar and smartphone's Global Positioning System (GPS) to record events and track trips.

Is there a free trial?

We frequently offer promotional trials to both businesses and individuals. To ensure you don't miss any of our exciting promotions, you can:

Subscribe to Our Newsletter: Sign up for our newsletter to receive the latest updates on promotional offers, news, and more directly in your inbox.
Follow Us on Social Media: Follow Mileage Quest on our social media channels for real-time updates, special promotions, and exclusive deals.
Connect with Us: Engage with us through our website’s contact form or customer service to get personalized updates and information about upcoming promotions.

Can I sync my data with other Mileage Apps?

This is currently not an option.

Product/Feature Questions

What is Vacation Mode?

Vacation mode is a feature that pauses mileage tracking during your vacation or non-working days.

How do I adjust my app's appearance for "Dark" Mode

To enable Dark Mode, go to Settings > Appearance, then choose between Light Mode, Dark Mode, or Device Default, and apply your selection.

Why am I not seeing my calendar events?

Mileage Quest displays events that have specific locations (addresses) and occur within a defined time frame, excluding all-day events. Ensure your event includes both a location (address) and a specific time (e.g., 9:00 AM – 10:00 AM).

Why are my trips not being logged?

Mileage Quest uses GPS to detect trips, so if the app isn't working properly, it might be due to a permission issue. Ensure Mileage Quest has permission to track your location at all times. On iPhones, location access is typically set to "only while using the app" by default when Mileage Quest is first installed. You may need to change this setting to "always" in your phone's location services settings to ensure proper functionality.

Why am I seeing duplicate Events?

If you have the same event in multiple calendars, Mileage Quest will capture each instance. To avoid duplicates, disable synchronization for one of your calendars and remove the duplicate events from that calendar.

Account Questions

How do I reset my password?

You can reset your password directly from the app's login page by tapping on "Forgot Password?" or from the website.

My account was deleted, can it be recovered?

Unfortunately, once an account is deleted, it is permanently erased from the Mileage Quest database.

How do I upgrade my subscription?

For individuals, please navigate to settings and tap on "Manage Subscription" to upgrade your subscription. For businesses, please contact support via our web chat, email at support@mileagequest.app or call us at +877-955-4667.

Can I cancel my subscription at any time?

For individual subscribers, you may cancel at any time by ending your subscription through your Apple ID or via the website dashboard, depending on your subscription method. For business accounts, please contact support through the web chat or contact us form.

Can I control who has access to my mileage information?

If your account is licensed through a business, they can access your documented business trips with your consent. For personal use, only you have access to your mileage information and can decide who to share it with, such as your tax preparer.

How do I delete my account?

To delete your account, please follow the steps below:

Navigate to profile
Scroll to the bottom of the profile page
Tap "Delete Account"
Accept and acknowledge account deletion

Please note, upon deleting your account all data about your account is permenantly deleted and there is no way support can recover your data.

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